Jarvis Privacy Collection Statement
We tell you what we collect and why.
Personal Information We Collect
Last updated: September 2026
This Privacy Collection Statement explains how Jarvis collects and handles your personal information.
For the purposes of this Statement, Jarvis means the Jarvis Group entities listed at the end of this Statement, both collectively and individually.
In the course of your dealings with Jarvis, we may collect personal information about you.
The types of information we collect depend on the nature of our dealings with you and may include:
- contact and identification information, such as your name, address, telephone number, email address, date of birth and driver’s licence details;
- details of your vehicle and any vehicles you have enquired about, ordered, purchased, sold or traded, or which we service or repair for you;
- warranty, service and repair information to the extent that information identifies you;
- payment, credit, finance, insurance and delivery information, where applicable;
- information collected in connection with promotional or marketing campaigns, competitions, customer surveys and feedback;
- information relating to enquiries you make about vehicles, finance products or other Jarvis products and services, including the product or vehicle of interest, dealership, purchase timeframe, preferred contact method and relevant enquiry information;
- if you apply for employment with Jarvis, information contained in your application, résumé or curriculum vitae, cover letter, responses to application questions, employment and education history, qualifications, skills, experience, residency or work entitlement information and other information you provide during the recruitment process;
- sensitive information where you provide it to us, consent to its collection or where its collection is otherwise permitted or required by law; and
- other personal information supplied by you or that Jarvis is otherwise permitted or authorised by law to collect.
How We Collect Personal Information
We generally collect personal information directly from you, including when you communicate or transact with us:
- in person;
- by telephone;
- by email or SMS;
- through our websites and online forms;
- through applications and enquiries; or
- by other electronic means.
From time to time, we may also collect personal information about you from third parties, including:
- your authorised representative or another person dealing with us;
- other members of the Jarvis Group;
- vehicle manufacturers, distributors and other dealers;
- service providers and business partners, including companies that refer enquiries or customers to us;
- finance providers, insurers and credit providers;
- recruitment agencies, employment platforms, referees and other recruitment-related sources;
- publicly available sources and records; and
- other sources where permitted or authorised by law.
Why We Collect, Use and Disclose Personal Information
Jarvis collects, uses and discloses personal information for purposes including:
- responding to enquiries;
- providing and administering our products and services, including vehicle sales, purchasing, servicing, repairs, parts, warranties, finance and aftersales services;
- communicating with you and reasonably following up enquiries;
- assisting with appointment bookings;
- managing customer relationships and providing customer support;
- processing finance and other applications;
- providing vehicle service reminders;
- conducting customer surveys and market research;
- obtaining customer feedback;
- providing information about Jarvis products, services, promotions and special offers;
- advertising and direct marketing;
- identifying, addressing and preventing fraud;
- managing our general business operations, records, insurance, legal and regulatory obligations;
- managing recruitment and selection processes;
- using AI-assisted technologies as described below;
- related purposes that would reasonably be expected in the circumstances; and
- purposes otherwise permitted or required by law.
You may opt out of receiving marketing communications from Jarvis at any time by using the unsubscribe or opt-out facility contained in the communication or by contacting our Privacy Officer.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described above, including to:
- other members of the Jarvis Group;
- vehicle manufacturers, distributors and other dealers;
- finance providers, insurers and credit providers;
- service providers, contractors and business partners;
- IT, software, cloud hosting and data storage providers;
- artificial intelligence and automated technology service providers;
- customer communication and customer service providers;
- marketing, research and communications providers;
- recruitment providers;
- professional advisers; and
- government agencies, regulators, courts or other parties where disclosure is permitted or required by law.
If you purchase a motor vehicle from us or apply for finance, this may include disclosure to the relevant vehicle manufacturer or distributor, finance provider, other members of the Jarvis Group and relevant service providers and business partners.
Recruitment and Use of Artificial Intelligence
If you apply for employment with Jarvis, we may use artificial intelligence (AI) and other AI-assisted tools to support aspects of our recruitment and selection process.
These tools may assist our recruitment team to review, organise, summarise and assess information provided by applicants, including information contained in applications and résumés and information about employment history, qualifications, skills and experience.
AI-assisted recruitment tools support our recruitment team and do not replace human decision-making. Recruitment decisions remain subject to human oversight and review.
Some recruitment AI tools used by Jarvis are provided by third-party AI service providers. Applicant personal information may therefore be disclosed to, accessed by or processed by those service providers, including service providers located outside Australia, including in the United States.
Further information about our use of AI-assisted recruitment tools and overseas processing is contained in the Jarvis Privacy Policy.
Use of Artificial Intelligence in Customer Communications and Service
Jarvis may use artificial intelligence (AI), automated technologies and third-party AI-assisted service providers to support customer communications and service activities, including:
- responding to customer enquiries;
- reasonably following up enquiries about vehicles, finance products or other Jarvis products and services;
- providing information requested by customers;
- assisting with appointment bookings; and
- supporting our Customer Experience Centre and dealership teams.
Where an AI-assisted service is used, personal information relevant to your enquiry may be disclosed to, accessed by or processed by third-party AI service providers on Jarvis’s behalf.
We seek to limit the information provided to information reasonably necessary for the relevant purpose. Depending on your enquiry, this may include your name, contact details, vehicle or product of interest, dealership, purchase timeframe, preferred contact method, relevant enquiry information and previous contact history.
We seek to avoid providing sensitive, financial, credit-related or other unnecessary personal information to customer-facing AI services where that information is not reasonably required for the relevant purpose.
Where an AI or virtual assistant communicates directly with you, Jarvis will take reasonable steps to make you aware that you are interacting with an AI or virtual assistant rather than a human employee.
You may request to communicate with a Jarvis employee instead.
Third-party AI service providers may store, access or process personal information outside Australia. Further information about Jarvis’s use of AI-assisted services and overseas processing is contained in the Jarvis Privacy Policy.
Overseas Handling of Personal Information
Jarvis and the service providers we use may utilise information technology, cloud, data storage, software, artificial intelligence and other services that involve personal information being stored, accessed, processed or transmitted outside Australia.
Some of our third-party service providers may be located outside Australia or may store, access, process or disclose personal information in overseas locations. These locations include the United States and Japan and may include other countries depending on the service provider and the services being provided to Jarvis.
Where Jarvis is likely to disclose personal information to an overseas recipient, we will handle that disclosure in accordance with applicable privacy laws.
Where practicable, information about other countries in which overseas recipients are likely to be located will be included in our Privacy Policy or relevant collection notice.
Further information about Jarvis’s overseas handling of personal information may be obtained from our Privacy Officer.
If You Do Not Provide Personal Information
If we are unable to collect personal information we reasonably require, we may be unable to:
- provide you with the products or services you seek;
- respond to or follow up your enquiry;
- process an application or transaction;
- arrange an appointment;
- assess or consider an employment application; or
- otherwise deal with you.
Access, Correction and Privacy Complaints
The Jarvis Privacy Policy contains further information about:
- how Jarvis handles personal information;
- how you may request access to personal information Jarvis holds about you;
- how you may seek correction of personal information;
- how you may make a privacy complaint; and
- how Jarvis will deal with a complaint.
If you would like further information, please contact:
Jarvis Privacy OfficerPhone: 08 8403 3888
Email: [email protected]
Jarvis Group
For the purposes of this Privacy Collection Statement, Jarvis includes:
- Wrightville Operations Pty Ltd ABN 34 008 046 820;
- Wrightville Corporation Pty Ltd ABN 34 097 843 091;
- Wrightville Nominees Pty Ltd ABN 78 117 534 782;
- Wrightville Resources Pty Ltd ABN 45 156 049 777;
- Wrightville Enterprises Pty Ltd ABN 43 156 049 768;
- Wrightville Advantage Pty Ltd ABN 76 159 577 483;
- Wrightville European Pty Ltd ABN 15 621 371 024;
- Wrightville Equipment Pty Ltd ABN 12 160 285 870; and
- Wrightville Innovation Pty Ltd ABN 23 687 342 865,
and each of their related entities, both collectively and individually.
