Jarvis Barossa Privacy Policy
Committed to your privacy, every step of the way.
Overview
Last updated: September 2026
This Privacy Policy applies to Jarvis Barossa and its related entities, collectively and individually referred to as Jarvis, us, we or our.
Jarvis recognises the importance of your privacy. This Privacy Policy sets out how Jarvis handles your personal information and acknowledges Jarvis’s obligations under applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy is intended to provide a general overview of our policies for handling your personal information.
Other policies may apply instead of, or in addition to, this Privacy Policy in certain circumstances. For example, our Jarvis Group Finance and Credit Information Policy may apply where we handle personal, financial or credit-related information in connection with vehicle finance, and when we collect personal information from you we may provide you with a Privacy Collection Statement explaining how that information will be handled.
In some circumstances, exemptions or exceptions under applicable privacy laws may apply to Jarvis, including in relation to the handling of employment-related personal information. Nothing in this Privacy Policy is intended to limit the operation of those exemptions or exceptions or otherwise restrict Jarvis from collecting and handling personal information in a manner permitted by law.
By using our website or otherwise engaging with us, you acknowledge that we will handle your personal information in accordance with this Privacy Policy.
How We Collect Your Personal Information
The types of personal information we collect and the way we use that information depend on our dealings with you.
Generally, personal information we collect may include:
- contact and identification information such as your name, address, telephone number, email address, date of birth and driver’s licence details;
- details of your vehicle and any vehicles you have enquired about, ordered, purchased, sold or traded, or which we service or repair for you;
- warranty, service and repair information to the extent that information identifies you;
- payment, credit, finance, insurance and delivery information, where applicable;
- information collected as part of promotional or marketing campaigns, competitions, customer surveys and feedback;
- information relating to enquiries you make about our vehicles, products or services, including the vehicle or product of interest, dealership, purchase timeframe, preferred method of contact and relevant enquiry history;
- if you apply for employment with Jarvis, information contained in your application, résumé or curriculum vitae, cover letter, responses to application questions, employment and education history, qualifications, skills, experience, residency or work entitlement information and other information you provide during the recruitment process;
- sensitive information where you provide it to us, consent to its collection or where its collection is otherwise permitted or required by law; and
- other personal information supplied by you or that Jarvis is otherwise permitted or authorised by law to collect.
We generally collect personal information directly from you, including:
- in person;
- by telephone, email, SMS or other electronic means;
- through our websites and online forms;
- through applications, enquiries, transactions or communications with Jarvis personnel; and
- as otherwise permitted or authorised by law.
From time to time, we may also collect personal information about you from third parties, including:
- your authorised representative or another person dealing with us on your behalf;
- other members of the Jarvis Group;
- vehicle manufacturers, distributors and other dealers;
- our service providers and business partners, including companies that refer enquiries or customers to us;
- finance providers, insurers and credit providers;
- recruitment agencies, employment platforms, referees and other recruitment-related sources;
- publicly available sources and records; and
- other sources where permitted or authorised by law.
We seek to limit the personal information we collect to information reasonably necessary for our functions and activities.
If you provide us with personal information about another person, you represent, and we collect that information on the basis, that you are authorised to provide it to us.
Generally, if we are unable to collect personal information we reasonably require, we may be unable to provide you with the products or services you seek, respond to your enquiry, process an application or transaction, or otherwise deal with you. Incorrect or incomplete information may also affect the quality of the service we can provide.
Use and Disclosure of Your Personal Information
We use and disclose personal information for the purpose for which it was collected and for related purposes where permitted by law.
These purposes may include:
- responding to enquiries;
- providing and administering our products and services, including vehicle sales, purchases, servicing, repairs, parts, warranties and other aftersales services;
- receiving and processing applications for finance;
- providing customer support and managing customer relationships;
- communicating with customers and following up enquiries;
- assisting with appointment bookings;
- providing requested information about vehicles, products and services;
- providing vehicle service reminders;
- conducting customer surveys, market research and obtaining feedback;
- providing information about products, services, promotions and special offers;
- advertising and direct marketing;
- identifying, addressing and preventing fraud;
- managing our business records, insurance, legal and regulatory obligations and other general business operations;
- managing recruitment and selection processes;
- related purposes that would reasonably be expected in the circumstances; and
- purposes otherwise permitted or required by law.
We may exchange personal information within the Jarvis Group.
We may also disclose personal information to service providers, contractors, agents and business partners for the purposes described above and to enable those parties to provide services or perform functions on our behalf. These may include:
- vehicle manufacturers and distributors;
- finance providers and insurers;
- information technology, software, cloud hosting and data storage providers;
- customer communication and customer service providers;
- artificial intelligence and automated technology service providers;
- marketing, research and communications providers;
- recruitment service providers;
- professional advisers; and
- other service providers supporting our business operations.
Where appropriate, we use contractual and other arrangements intended to ensure information provided to service providers is handled only for authorised purposes.
If we are considering selling all or part of our business, operations or assets, we may disclose personal information to a purchaser or potential purchaser in connection with that process.
Otherwise, we will seek consent before using or disclosing personal information for another purpose where consent is required, unless the use or disclosure is otherwise permitted or required by law.
Direct Marketing
Jarvis may collect, use and disclose personal information to provide you with offers, promotions and other marketing relating to Jarvis or our business partners where permitted by law.
We may communicate with you by post or electronic means, including email and SMS.
You may opt out of receiving marketing communications from Jarvis at any time by using the unsubscribe or opt-out facility contained in the communication or by contacting our Privacy Officer.
A communication made for the purpose of responding to or reasonably following up an enquiry you have initiated may not constitute direct marketing. Where communications extend into direct marketing, applicable opt-out requirements will apply.
Storage and Security of Your Personal Information
We may hold personal information electronically or in hard copy.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access to personal information is restricted to employees, contractors and service providers who require access for legitimate business purposes.
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, regulatory, insurance, governance, fraud-prevention and dispute-resolution requirements. Personal information may also be retained in system back-ups in accordance with our information-management practices.
Access and Correction of Your Personal Information
If you believe personal information we hold about you is inaccurate, incomplete or out of date, you may contact our Privacy Officer and request correction.
You may also request access to personal information we hold about you.
Generally, we will provide access except where privacy laws permit or require us to refuse access. If we refuse a request, we will provide reasons where required by law.
No fee is charged for making an access request. If a reasonable fee is payable for providing access, we will notify you before proceeding.
Jarvis Website and Cookies
Our websites may automatically collect information when you use them, including:
- your IP address;
- the operating system and internet browser you use;
- pages, documents or other content accessed;
- the date and time of access; and
- information collected through cookies and similar technologies.
We use this information for purposes including website functionality, statistical analysis, system administration, understanding website use and improving our services.
Cookies are small pieces of information used by websites to recognise repeat usage and assist with website functionality. You may be able to control cookies through your browser settings, although disabling cookies may affect website functionality.
We may use third-party service providers to provide analytical and advertising services. These providers may use cookies and similar technologies in accordance with their own terms and privacy policies.
Further information about our use of cookies is contained in the Jarvis Cookie Statement.
The transfer of information over the internet carries inherent security risks. While Jarvis takes reasonable precautions, we cannot guarantee the security of information while it is being transmitted to us by email or over the internet.
Our websites and communications may contain links to third-party websites. Jarvis is not responsible for the privacy or security practices of those websites. You should review the privacy policies and terms applicable to third-party websites you use.
Recruitment and Use of Artificial Intelligence
When you apply for employment with Jarvis, we collect and use personal information for the purpose of managing our recruitment and selection processes.
This may include information contained in your application, résumé or curriculum vitae, cover letter, responses to application questions, employment and education history, qualifications, skills, experience and other information you provide during the recruitment process.
Use of AI-assisted recruitment tools
We may use artificial intelligence (AI) and other automated or AI-assisted tools to support aspects of our recruitment process.
These tools may assist our recruitment team to review, organise, summarise and assess information provided by applicants, including by identifying information relevant to the requirements and selection criteria of a position.
The personal information processed by these tools may include information contained in your application and résumé, employment history, qualifications, skills, experience and responses to recruitment or application questions.
AI-assisted tools support our recruitment team and do not replace human decision-making. Recruitment decisions remain subject to human oversight and review.
Recruitment AI service providers and overseas processing
Some AI-assisted recruitment tools we use are provided by third-party AI service providers.
When using these services, applicant personal information may be disclosed to, accessed by or processed by third-party service providers outside Australia, including in the United States.
Where we disclose personal information to overseas service providers, we take reasonable steps as required by applicable privacy laws to protect that information and ensure it is handled appropriately.
How we use recruitment information
Personal information collected during recruitment, including information processed using AI-assisted tools, may be used to:
- assess your suitability for a position;
- compare your skills, qualifications and experience with position requirements;
- assist with reviewing and managing applications;
- communicate with you about your application;
- conduct other recruitment and selection activities; and
- comply with legal and regulatory obligations.
We take reasonable steps to protect personal information used in recruitment from misuse, interference, loss and unauthorised access, modification or disclosure.
Use of Artificial Intelligence in Customer Communications and Service
Jarvis may use artificial intelligence (AI), automated technologies and AI-assisted service providers to support aspects of our customer communications and customer service.
These technologies may be used to:
- respond to customer enquiries;
- follow up enquiries about vehicles, finance products or other Jarvis products and services;
- assist customers with appointment bookings;
- provide information requested by customers;
- assist our Customer Experience Centre and dealership teams with customer communications; and
- support other customer service activities related to the purpose for which you contacted us.
Where an AI-assisted service communicates directly with you, Jarvis will take reasonable steps to make you aware that you are interacting with an AI or virtual assistant rather than a human employee.
You may request to communicate with a Jarvis employee instead.
Information used by customer-facing AI services
Where an AI-assisted service is used, Jarvis seeks to limit the personal information provided to information reasonably necessary for the relevant purpose.
Depending on your enquiry, this may include:
- your name;
- telephone number and email address;
- vehicle, product or service of interest;
- relevant dealership;
- purchase timeframe;
- preferred method of contact;
- relevant enquiry information; and
- previous customer contact or enquiry history.
Jarvis seeks to avoid providing customer-facing AI services with sensitive, financial, credit-related or other unnecessary personal information where that information is not reasonably required for the relevant customer-service purpose.
For example, personal information such as driver’s licence details, detailed financial information, bank statements, assets, liabilities, living expenses and credit-reporting information would not ordinarily be required merely to follow up a customer enquiry or arrange an appointment.
Customer-facing AI service providers
Customer-facing AI technologies used by Jarvis may be provided by third-party AI service providers that process personal information on Jarvis’s behalf and subject to applicable contractual arrangements.
Jarvis may disclose personal information to, or allow personal information to be accessed or processed by, third-party AI service providers for the customer communication and service purposes described in this Privacy Policy.
Jarvis takes reasonable steps to assess relevant AI service providers before using their services and to implement appropriate privacy, information-security and contractual safeguards.
These safeguards may include consideration of:
- the purposes for which customer information may be processed;
- data storage and processing locations;
- overseas transfers and access;
- use of subcontractors or subprocessors;
- retention and deletion arrangements;
- whether customer information is used to train or improve AI models;
- information-security controls;
- access and deletion rights;
- data breach notification arrangements; and
- restrictions requiring information to be processed in accordance with Jarvis’s instructions.
Overseas Handling and Disclosure of Personal Information
Jarvis and service providers we use may utilise information technology, cloud, data storage, software, artificial intelligence and other services that involve personal information being stored, accessed, processed or transmitted outside Australia.
Some of our third-party service providers may be located outside Australia or may store, access, process or disclose personal information in overseas locations. These locations include the United States and Japan and may include other countries depending on the service provider and the services being provided to Jarvis.
Where Jarvis is likely to disclose personal information to an overseas recipient, we will handle that disclosure in accordance with applicable privacy laws.
Where practicable, information about other countries in which overseas recipients are likely to be located will be included in this Privacy Policy, a relevant collection notice or other privacy information made available to you.
Different service providers may have different data-storage and processing arrangements. Further information about Jarvis’s handling of personal information and relevant overseas processing may be obtained from our Privacy Officer.
How We Handle Enquiries
If you submit an enquiry to Jarvis, we may use the information you provide to respond to and reasonably follow up that enquiry.
This may include communications by telephone, email, SMS or other appropriate channels, including through customer-service technologies and AI-assisted services as described in this Privacy Policy.
If you no longer wish to receive communications concerning an enquiry, you may advise us or use any available opt-out mechanism.
Changes
We may amend or replace this Privacy Policy from time to time to reflect changes in legislation, technology, our service providers or our business practices.
The current version will be published on the Jarvis website.
Complaints
You may lodge a complaint if you believe Jarvis has handled your personal information other than in accordance with applicable privacy laws.
Please contact our Privacy Officer using the details below.
We will acknowledge and investigate your complaint and advise you of the expected timeframe for our response. We aim to respond as quickly as practicable and generally within 30 days.
Jarvis Group
For the purposes of this Privacy Policy, the Jarvis Group includes:
- Wrightville Operations Pty Ltd ABN 34 008 046 820;
- Wrightville Corporation Pty Ltd ABN 34 097 843 091;
- Wrightville Nominees Pty Ltd ABN 78 117 534 782;
- Wrightville Resources Pty Ltd ABN 45 156 049 777;
- Wrightville Enterprises Pty Ltd ABN 43 156 049 768;
- Wrightville Advantage Pty Ltd ABN 76 159 577 483;
- Wrightville European Pty Ltd ABN 15 621 371 024;
- Wrightville Equipment Pty Ltd ABN 12 160 285 870; and
- Wrightville Innovation Pty Ltd ABN 23 687 342 865,
and each of their related entities, both collectively and individually.
Further Information – Contact Us
If you require further information about how Jarvis manages personal information, or if you wish to make a privacy-related enquiry or complaint, please contact:
Jarvis Privacy OfficerPhone: 08 8403 3888
Email: [email protected]
Please also refer to the:
